Patient Rights

Every patient shall have the following rights, none of which shall be abridged by the hospital or any of its staff:

  • The right to be informed, whenever possible, or to have his/her designated representative informed, of the patient’s rights and responsibilities in advance of furnishing or discontinuing patient care;
  • The right to have a family member, chosen representative and/or his or her own physician notified promptly of admission to the hospital;
  • The right to receive treatment and medical services without discrimination based on race, age, religion, national origin, sex, sexual preferences, handicap, diagnosis, ability to pay or source of payment; 
  • The right to be treated with consideration, respect and recognition of their individuality, including the need for privacy in treatment;
  • The right to be informed of the names and functions of all physicians and other health care professionals who are providing direct care to the patient. These people shall identify themselves by introduction and/or by wearing a name tag; 
  • The right to refuse treatment to the extent permitted by law and to be informed of the medical consequences of his/her action. When refusal of treatment by the patient or his legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the relationship with the patient may be terminated upon reasonable notice. 
  • The right to access people outside the hospital by means of visitors and by verbal or written communication. When the patient does not speak or understand the dominant language of the community, he/she should have access to an interpreter. · The right to participate in the development and implementation of his/her plan of care; 
  • The right to make or to have his/her designated representative make informed decisions regarding his or her care; · The right to be informed of his/her health status, be involved in care planning and treatment, and be able to request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate; 
  • The right to be included in experimental research only when he or she gives informed, written consent to such participation, or when a guardian provides such consent for an incompetent patient in accordance with appropriate laws and regulations. The patient may refuse to participate in experimental research, including the investigations of new drugs and medical devices; 
  • The right to be informed if the hospital has authorized other health care and/or educational institutions to participate in the patient’s treatment. The patient shall also have a right to know the identity and function of these institutions, and may refuse to allow their participation in his/her treatment; 
  • The right to have a complete Advance Directive (such as a Living Will or durable power of attorney for health care) placed in his/her medical record with the expectation that the hospital staff and practitioners will honor the directive to the extent permitted by law and hospital policy. A patient desiring Advance Directives preparation shall be entitled to have hospital staff assist with the process. 
  • The right to be informed by the attending physician and other providers of health care services about any continuing health care requirements after his/her discharge from the hospital. The patient shall also have the right to receive assistance from the physician and appropriate hospital staff in arranging for required follow-up care after discharge; 
  • The right to have his/her medical records including all computerized medical information, kept confidential; 
  • The right to access information contained in his/her medical records within a reasonable time frame; 
  • The right to be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff; 
  • The right to be free from all forms of abuse and harassment; 
  • The right to receive care in a safe setting; 
  • The right to examine and receive an explanation of the patient’s hospital bill regardless or source of payment, and may receive upon request, information relating to financial assistance available through the hospital; 
  • The right to be informed in writing about the hospital’s policies and procedures for initiation, review and resolution of patient complaints, including the address and telephone number of where complaints may be filed with the department;
  • The right to be informed of his/her responsibility to comply with hospital rules, cooperate in the patient’s own treatment, provide a complete and accurate medical history, be respectful of other patients, staff and property, and provide required information regarding payment of charge; 
  • The right, except in emergencies, to receive a full explanation of the reason for transfer, provisions for continuing care and acceptance by the receiving institution before the patient is transferred to another facility. · If you feel that your concerns have not been thoroughly addressed, you have the right to contact the following agencies: 
  • Alaska Department of Health & Social Services (907) 334-2482
  • After-Hours Complaint Hotline: 1-888-387-9387 (outside Anchorage) or 563-0037 (within Anchorage area)
  • The right to appropriate assessment and management of pain. The hospital plans, supports, and coordinates activities and resources to assure the patient’s pain is recognized and addressed appropriately. This includes initial assessment and regular reassessment of pain; education of all relevant providers in pain assessment and management; education of the patient and/or family regarding their roles in managing pain as well as the potential limitations and side effects of pain treatments; and while taking into account the patient’s personal, cultural, spiritual, and/or ethnic beliefs, communicating to the patient and/or family that pain management is an important part of care. 
  • The dying patient has the right to comfort and dignity through treatment of primary and secondary symptoms that respond to therapies as desired by the patient or surrogate decision-maker. Psychological and spiritual concerns of the patient and the family regarding dying shall be acknowledged along with his/her individual and corporate expression of grief.


St. Elias Hospital

4800 Cordova Street

Anchorage, AK  99503


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Phone Numbers

(907) 561-3333: Main

(907) 561-3332: Fax

(907) 565-CARE  (2275): Patient Referral



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